Refund Policy
Once your returned item is received and approved, TravelGo processes refunds according to the terms below.
Refund Timeline
- bKash / Nagad payments: refunded to the same number within 3–5 working days after approval.
- Cash on Delivery orders: refunded via bKash/Nagad to a number you provide, within 3–5 working days after approval.
What Gets Refunded
- The full product price, if the return is due to our error (wrong item, defect, or damage).
- The product price minus original delivery charge, if the return is due to a personal reason (e.g. change of mind, size preference).
Refund vs Exchange
For size or fit issues, we're happy to offer a free exchange (subject to stock availability) instead of a refund, if you prefer. Just let us know when you contact us.
Non-Refundable Situations
- Items returned outside the 3-day return window
- Items that are used, washed, or missing original tags/packaging
- Non-returnable categories (e.g. innerwear/undergarments), unless defective
Order Cancellations
If you cancel an order before it has been shipped, any advance payment made will be fully refunded. Cash on Delivery orders cancelled before shipping require no refund action.
Questions About Your Refund?
Contact us at 01783-442718 or travelgoinbox@gmail.com with your order ID, and we'll update you on the status right away.